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Caregivers

Preview

Caregivers, the Caregiver sign-in method and the Caregiver Portal are still being built. This page may not be turned on for your school, and it may change.

The Caregivers page lists the parents and caregivers linked to your students.

Who can use this page: User Manager or Global Administrator. Only shown for schools set up as an education organisation.

The Caregivers page, listing caregivers with their email, number of students and status.

Where caregivers come from​

Caregivers can be:

  • added by your import (from caregivers.csv or your student management system), or
  • added by hand on this page.
warning

When an import runs, caregivers who are not in the imported data are marked inactive, and each student's caregiver links are rebuilt from the import. Changes you make by hand can be replaced by the next import.

Find a caregiver​

Inactive caregivers are hidden. Turn on Show inactive to see them too.

Add a caregiver​

  1. Select Add Caregiver.
  2. Enter their First Name, Surname and Email Address. Add an External ID if they have one in your student management system.
  3. Choose the students to link them to.
  4. Select Save.

Edit a caregiver​

  1. Open the caregiver and select Edit Caregiver.
  2. Change their details. Turn off Active to stop using this caregiver without deleting them.
  3. Select Save.

Open the caregiver and go to the Students tab. You can also do this from a student's Caregivers tab.

A caregiver can only be linked to a user who is a student (in a Student Group).

How caregivers affect sign-in​

When the Caregiver sign-in method is turned on and allowed by an access policy, a student can ask one of their linked caregivers to approve their sign-in. See MFA Methods and Caregiver Portal.